Terms & Conditions

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence (or that you have provided consent for any minor dependents to use this site where permitted).

You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks and changes to conform to technical requirements. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without express written permission by us.

We are not responsible if information made available on this site is not accurate, complete or current. The material is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting more accurate, more complete, or more timely sources. Any reliance is at your own risk.

This site may contain historical information. Historical information is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information.

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.

We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

Certain products or services may be available exclusively online through the website and may have limited quantities.

Products are subject to return or exchange only according to our Return Policy. To view our Return Policy, please visit email us support@dentalfresh.com.

We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee your device’s display is accurate.

We reserve the right (but are not obligated) to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We reserve the right to limit quantities and to discontinue any product at any time.

We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, per household, or per order, including orders placed under the same customer account, credit card, or billing/shipping address.

If we make a change to or cancel an order, we may attempt to notify you via the email and/or billing address/phone number provided at checkout.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store and to promptly update your account and other information so that we can complete transactions and contact you as needed.

We may provide you access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without warranties, representations, or conditions of any kind and without any endorsement.

Any use by you of optional tools is entirely at your own risk and discretion.

Certain content, products, and Services available via our Service may include materials from third parties. Third-party links may direct you to third-party websites not affiliated with us.

We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability for third-party materials or websites. Please review third-party policies carefully before you engage in any transaction.

If you send submissions (for example: contest entries) or send ideas, suggestions, proposals, plans, or other materials (collectively, “comments”), you agree we may use them without restriction, including editing, copying, publishing, distributing, translating, and using in any medium.

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, please see PRIVACY POLICY.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability.

We reserve the right to correct errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

In addition to other prohibitions as set forth in the Terms, you are prohibited from using the site or its content for unlawful purposes; to violate laws or regulations; to infringe intellectual property rights; to harass or discriminate; to submit false information; to upload or transmit malicious code; to collect or track personal information of others; to spam, phish, pharm, pretext, spider, crawl, or scrape; for any obscene or immoral purpose; or to interfere with security features.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

You expressly agree that your use of, or inability to use, the service is at your sole risk. To the fullest extent permitted by law, Dental Fresh and its affiliates shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of the Service or any products purchased using the Service.

(Some jurisdictions do not allow limitations of liability; in those cases, our liability will be limited to the maximum extent permitted by law.)

You agree to indemnify, defend, and hold harmless Dental Fresh and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand (including reasonable attorneys’ fees) made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms. The determination shall not affect the validity and enforceability of any other remaining provisions.

These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services or when you cease using our site.

If in our sole judgment you fail (or we suspect you have failed) to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination and may be denied access to our Services.

These Terms and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals.

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States / State of Florida.

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following changes constitutes acceptance of those changes.

Questions about the Terms of Service should be sent to us at support@dentalfresh.com.

The Dental Fresh mobile message service (the "Service") is operated by Dental Fresh (“Dental Fresh”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Dental Fresh’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Dental Fresh through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Dental Fresh. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18555573471 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Dental Fresh mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18555573471 or email support@dentalfresh.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Shipping Policy

Shipping Policy

We aim to get your order out quickly and keep you informed from checkout to delivery.

1) Processing time (before shipping)

• Orders are typically processed within 1 to 2 business days after your order is placed (excluding weekends and holidays).
  
• During high-volume periods (promotions, holidays, unexpected carrier delays), processing may take longer.
  
• Processing time is separate from shipping time (transit time begins after your package is picked up by the carrier).
  

2) Shipping methods and delivery estimates

We offer the following shipping options at checkout (availability may vary by location):

• Standard Shipping: 4-7 Days Iin transit
  

Delivery estimates are not guaranteed and can vary due to carrier operations, weather, or service disruptions.

3) Shipping rates

Shipping costs are calculated at checkout based on your location, shipping method, and order total.

• Free shipping: Free standard shipping over $30
  
• Flat-rate shipping: $10 - Standard
  

4) Order tracking

Once your order ships, you will receive a shipping confirmation email with tracking information.

Tracking may take up to 24 hours to update after your package leaves our facility.

5) Address accuracy and changes

Please review your shipping address carefully before placing your order.

• If you need to update an address, contact us as soon as possible with your order number.
  
• We cannot guarantee address changes once an order enters processing.
  
• If a package is returned to us due to an incorrect or incomplete address, we can reship it after confirming the correct address. Additional shipping fees may apply.
  

6) Shipping restrictions

• We currently ship to: United States only
• Some items may have shipping restrictions based on carrier rules or local regulations.

Order Cancellations

Order Cancellations

We start processing orders quickly so we can get them to you fast.

• Cancellation window: You may request to cancel your order within 2 hours of placing it, as long as it has not entered processing or shipped.
• After the window or once processing starts: We may not be able to cancel the order. If it ships, you can follow our Returns Policy after delivery.
• How to cancel: Contact our Customer Care team with your order number as soon as possible.
• If we can cancel: You will receive a full refund to your original payment method.
• If we cannot cancel: We will let you know right away and help you with next steps

Returns

1) Our approach

We do not require physical returns. If something is not right with your order, we will work with you to make it right through store credit or, in limited situations, a refund.

2) No physical returns

For safety and product integrity, we do not accept mailed-back returns. Please do not send products back to us.

3) What we can offer

Store credit (most common solution)

• Store credit is the primary resolution for most order issues.
• If you are unhappy with a product, we can typically offer store credit as a one-time courtesy.

Refunds (exception-based)

Refunds are reserved for specific situations:

• Carrier-confirmed loss (the shipment is confirmed lost by the carrier)
• Verified damage (damage is confirmed with reasonable documentation)
• Clearly valid subscription charge errors (for example, an incorrect or duplicate subscription charge)

All other situations are typically resolved with store credit.

Damaged items

If your order arrives damaged, contact us and include:

• Your order number
• Clear photos of the outer box, inner packaging, and the damaged item(s)

Once verified, we will provide an appropriate resolution, which may include store credit or refund depending on the situation.

Missing or lost packages

If your tracking shows delivered but you did not receive the package, contact us with:

• Your order number
• The tracking information and delivery details

If the carrier confirms the package was lost in transit, we will provide a resolution based on the situation.

Subscription orders and cancellations

If you meant to cancel a subscription but were charged, contact us as soon as possible. If the charge is a clearly valid subscription billing error, we will correct it. Otherwise, we may offer store credit as the primary resolution.

How to request help

Reach out to our customer care team with:

• Your order number
• A brief description of the issue
• Photos when applicable (especially for damage)

We will review your request and respond with next steps and the best available resolution.

Notes

• Shipping and handling fees are typically non-refundable unless required by law or the issue is caused by us.
• We reserve the right to limit remedies in cases of suspected misuse or repeated claims.